Our People

Maria Fatima Mericia PalmaSenior Consultant

  • mpalma@ardentadvisory.com
  • Abu Dhabi, UAE


Maria is a Management Consultant with 5+ years of experience specializing in Project Management, Data Management and Business Process Transformation. Before working in ARDENT, she was employed in one of the Big 4 companies in the Philippines

Experience – Project Management, Data Management & Process Transformation

  • Conducted a project management engagement on a rigorous RFP process to select vendors that can implement the front-end systems and core order management system of a brokerage company
  • Led an HR employee data management engagement for a cyber security company to ensure accuracy, completeness and relevance of company and employee data in HCM Oracle
  • Supported in a data migration initiative of a cyber security company by leading a team of five with the objective of maintaining data integrity and data quality for an HR core system implementation
  • Supported a brokerage company in establishing relevant policies and procedures through enterprise-wide process reviews
  • Conducted Business Process Transformations for a telecommunications company that has resulted in:
    • a streamlined end-to-end order management that optimized its customer experience by automating manual activities, leveraging on omni-channel capabilities, and reducing process hand-offs
    • an enhanced billing complaints process that efficiently catered to customer complaints and minimized recurring issues
  • Conduced risk assessments and root cause analysis related to client’s as-is processes, policies, and systems through operational walkthroughs, policies and procedures review, and controls testing
  • Coordinated and managed an enterprise-wide roadmap prioritization of continuous improvement initiatives of a telecommunications company
  • Developed data-driven recommendations for improvements relating to processes, policies, and systems by collaborating with process owners, analyzing voice of customers, and conducting market research
  • Conducted several reports testing engagements to ascertain completeness, accuracy, validity and relevance of KPI reports
  • Proficient user of diagramming software tools such as Microsoft Visio